TP-LINK TL-PA2010KIT Installation Guide download pdf (Page 2)

Appendix: Using the Pair Button (Setting up a private group)

Troubleshooting

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TP-LINK TECHNOLOGIES CO., LTD.

Q1. I have followed the above instructions, but my adapters

are still not working. What can I do?

Q2. The adapters were working ne but no longer work

now that they've been moved. How do I make them

work again?

Plug the adapters into the same power strip and follow Appendix

Using the Pair Button to pair them . If they still don’t work, please

check for possible interference causes:

To set up a private group :

Press the pair button on adapter A for 1 second and the Power

LED will begin ashing.

Within 2 minutes, press the pair button on adapter B for 1

second and the Power LED will begin ashing as well.

In about 60 seconds you’ll see the Powerline LED on both

adapters light up, indicating the two adapters have

intercommunicated with each other successfully.

* It is highly recommended to rst set up the two adapters as close as

possible and then place them in a suitable location.

To join an existing private group:

If you want to add adapter C to the existing private group, please

follow the steps.

Press the pair button on the adapter A or B for 1 second (do not

press both), and the Power LED will begin ashing.

Within 2 minutes press the pair button on adapter C for 1 second,

the Powerline LED on the adapter C will light up in about 60

seconds.

* You can follow the steps above to add more adapters to the private

group one by one.

Air-conditioners, washing machines, and other similar household

appliances are working too close to the adapters.

Air switch may lead to failed communication among PLC devices;

check whether there are air switches hindering communication.

Set-Top Box&TV

Desktop

Router

A B

Make sure all the adapters are under the same electric meter.

If the Power LED does not light up at all, there may be a

hardware problem.

The PLC devices might not communicate with each other if they

are in dierent phrases of a four-wire three-phase circuit.

As some power strips have surge protector, please make sure

the adapters are not separated by the power strips.

NOTE:

More advanced conguration, such as reset, rmware upgrade and rename device can be accessed through the utility, so install the Powerline

Utility if necessary. (Only for Windows).

For detailed instructions, please refer to the User Guide on the Resource CD.

Technical Support

For more troubleshooting help, go to:

http://www.tp-link.com/en/support/faq

To download the latest Firmware, Driver, Utility and User Guide, go to:

http://www.tp-link.com/en/support/download

For all other technical support, please contact us by using the following details:

Singapore

Tel: +65 62840493

E-mail: [email protected]

Service time: 24hrs, 7 days a week

USA/Canada

Toll Free: +1 866 225 8139

E-mail: [email protected]

Service time: 24hrs, 7 days a week

Australia/New Zealand

Tel: AU 1300 87 5465

NZ 0800 87 5465

E-mail: [email protected]

[email protected]

Service time: 24hrs, 7 days a week

Italy

Tel: +39 0230519020

E-mail: [email protected]

Service time: Monday to Friday

9:00 AM to1:00 PM, 2:00 PM to 6:00 PM

Indonesia

Tel: (+62) 021 6259 135

E-mail : [email protected]

Service time : Monday to Friday

9:00 -12:00; 13:00 -18:00

*Except public holidays

Malaysia

Tel: 1300 88 875465 (1300 88TPLINK)

Email: [email protected]

Service time: 24hrs, 7 days a week

Poland

Tel: +48 (0) 801 080 618 / +48 22 7217563

(if calls from mobile phone)

E-mail: [email protected]

Service time: Monday to Friday

9:00 AM to 5:00 PM. GMT+1 or GMT+2

(Daylight Saving Time)

Germany/Austria

Tel: +49 1805 875465 (German Service)

+49 1805 TPLINK

E-mail: [email protected]

Fee: 0.14 EUR/min from the German xed

phone network and up to 0.42 EUR/min

from mobile phone

Service time: Monday to Friday 9:00 AM to

6:00 PM. GMT+ 1 or GMT+ 2

(Daylight Saving Time in Germany)

*Except bank holidays in Hesse

Global

Tel: +86 755 26504400

E-mail: [email protected]

Service time: 24hrs, 7 days a week

Tel: +44 (0) 845 147 0017

E-mail: [email protected]

Service time: 24hrs, 7 days a week

Turkey

Tel: 444 19 25 (Turkish Service）

E-mail: [email protected]

Service time: 9:00 AM to 9:00 PM

7 days a week

Ukraine

Tel: 0-800-505-508

E-mail: [email protected]

Service time: Monday to Friday

14:00 PM to 22:00 PM

Brazil

Toll Free: 0800-770-4337 (Portuguese

Service)

E-mail: [email protected]

Service time: Monday to Saturday

08:00 AM to 08:00 PM

France

Tel: +33 (0) 820 800 860 (French service)

Email: [email protected]

Fee: 0.118 EUR/min from France

Service time: Monday to Friday 9:00 AM to

6:00 PM (Except French Bank holidays)

Russian Federation

Tel: 8 (499) 754-55-60

8 (800) 250-55-60 (toll-free call from

any RF region)

E-mail: [email protected]

Service time: From 10:00 to 18:00

(Moscow time)

*Except weekends and holidays in Russian

Federation

Switzerland

Tel: +41 (0) 848 800998 (German Service)

E-mail: [email protected]

Fee: 4-8 Rp/min, depending on rate of

dierent time

Service time: Monday to Friday 9:00 AM to

6:00 PM. GMT+ 1 or GMT+ 2

(Daylight Saving Time)

pair

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