TP-LINK TL-PA4020P Installation Guide download pdf (Page 2)

Appendix: Using the Pair Button (Setting up a private network)

Troubleshooting

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TP-LINK TECHNOLOGIES CO., LTD.

Plug the adapters into the same power strip and follow Appendix:

Using the Pair Button to pair them . If they still don’t work, please

check for possible interference causes:

To set up a private network :

Press the pair button on adapter A for 1 second and the Power

LED will begin ashing. If pressed till all the LEDs turn o (a

least

7 seconds ), the adapter will leave the network.

Within 2 minutes, press the pair button on adapter B for 1

second and the Power LED will begin ashing as well.

In about 60 seconds you’ll see the Powerline LEDs on both

adapters light up, indicating the two adapters have

intercommunicated with each other successfully.

* It is highly recommended to rst set up the two adapters in the same

room or on the same power strip and then place them in a suitable

location.

To join an existing private network:

If you want to add adapter C to the existing private network, please

follow the steps.

Press the pair button on the adapter A or B for 1 second (do not

press both), and the Power LED will begin ashing.

Within 2 minutes press the pair button on adapter C for 1 second,

the Powerline LED on the adapter C will light up in about 60

seconds.

* You can follow the steps above to add more adapters to the private

network one by one.

Air-conditioners, washing machines, and other similar household

appliances are working too close to the adapters.

Air switch may lead to failed communication among PLC devices;

check whether there are air switches hindering communication.

Make sure all the adapters are under the same electric meter.

If the Power LED does not light up at all, there may be a hardware

problem.

The PLC devices might not communicate with each other if they are

in dierent phases of a four-wire three-phase circuit.

As some power strips have surge protector, please make sure the

adapters are not separated by the power strips.

NOTE:

More advanced conguration, such as reset, rmware upgrade and QoS conguration can be accessed through the utility, so install the Powerline

Utility if necessary. (Only for Windows)

For detailed instructions, please refer to the User Guide on the Resource CD.

Singapore

Tel: +65 6284 0493

Fee: Depending on rate of dierent carriers.

E-mail: [email protected]

Service time: 24hrs, 7 days a week

USA/Canada

Toll Free: +1 866 225 8139

E-mail: [email protected] (USA)

[email protected](Canada)

Service time: 24hrs, 7 days a week

Australia/New Zealand

Tel: NZ 0800 87 5465 (Toll Free)

AU 1300 87 5465 (Depending on 1300

policy.)

E-mail: [email protected] (Australia)

[email protected] (New Zealand)

Service time: 24hrs, 7 days a week

Italy

Tel: +39 023 051 9020

Fee: Depending on rate of dierent carriers.

E-mail: [email protected]

Service time: Monday to Friday

09:00 to 13:00; 14:00 to 18:00

Indonesia

Tel: (+62) 021 6386 1936

Fee: Depending on rate of dierent carriers.

E-mail: [email protected]

Service time: Sunday to Friday, 09:00 to 12:00,

13:00 to 18:00 *Except public holidays

Malaysia

Toll Free: 1300 88 875 465

Email: [email protected]

Service time: 24hrs, 7 days a week

Poland

Tel: +48 (0) 801 080 618 / +48 223 606 363 (if

calls from mobile phone)

Fee: Depending on rate of dierent carriers.

E-mail: [email protected]

Service time: Monday to Friday, 09:00 to 17:00.

GMT+1 or GMT+2 (DST)

Germany/Austria

Tel: +49 1805 875 465 (German Service)

+49 1805 TPLINK

+43 820 820 360

Fee: Landline from Germany: 0.14EUR/min.

Landline from Austria: 0.20EUR/min.

E-mail: [email protected]

Service time: Monday to Friday, 09:00 to 12:30

and 13:30 to 18:00. GMT+1 or GMT+2 (DST in

Germany) *Except bank holidays in Hesse

Global

Tel: +86 755 2650 4400

Fee: Depending on rate of dierent carriers, IDD.

E-mail: [email protected]

Service time: 24hrs, 7 days a week

Tel: +44 (0) 845 147 0017

Fee: Landline: 1p-10.5p/min, depending on the

time of day. Mobile: 15p-40p/min, depending

on your mobile network.

E-mail: [email protected]

Service time: 24hrs, 7 days a week

Turkey

Tel: 0850 7244 488 (Turkish Service)

Fee: Depending on rate of dierent carriers.

E-mail: [email protected]

Service time: 09:00 to 21:00

7 days a week

Ukraine

Tel: 0800 505 508

Fee: Free for Landline; Mobile: Depending on

rate of dierent carriers

E-mail: [email protected]

Service time: Monday to Friday

10:00 to 22:00

Brazil

Toll Free: 0800 608 9799 (Portuguese Service)

E-mail: [email protected]

Service time: Monday to Friday, 09:00 to 20:00;

Saturday, 09:00 to 15:00

France

Tel: 0820 800 860 (French service)

Fee: 0.118 EUR/min from France

Email: [email protected]

Service time: Monday to Friday, 09:00 to 18:00

*Except French Bank holidays

Russian Federation

Tel: 8 (499) 754 5560 (Moscow NO.)

8 (800) 250 5560 (Toll-free within RF)

E-mail: [email protected]

Service time: From 09:00 to 21:00 (Moscow

time)

*Except weekends and holidays in RF

Switzerland

Tel: +41 (0) 848 800 998 (German Service)

Fee: 4-8 Rp/min, depending on rate of dierent

time.

E-mail: [email protected]

Service time: Monday to Friday, 09:00 to 12:30

and 13:30 to 18:00. GMT+1 or GMT+2 (DST)

Technical Support

For more troubleshooting help, go to: http://www.tp-link.com/en/support/faq

To download the latest Firmware, Driver, Utility and User Guide, go to:

http://www.tp-link.com/en/support/download

For all other technical support, please contact us by using the following details:

Q1. I have followed the above instructions, but my adapters

are still not working. What can I do?

Q2. The adapters were working ne but no longer work now

that they've been moved. How do I make them work

again?

Router

Laptop

TV&Set-Top Box

A B

1 2

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